Your phone system is one of the most important tools your business has. It allows you to communicate with customers, vendors, and employees quickly and easily. But as technology advances, phone systems need to be updated. If your phone system is more than a few years old, it’s time to consider upgrading. We are here to help you make the right decision. Here are eight things to consider before replacing your current phone system:

1. Cost of Phone Systems

The cost of a new phone system can vary depending on the features you need and the size of your business. But it’s important to remember that a new phone system can also save you money in the long run. For example, VoIP (Voice over Internet Protocol) systems can eliminate the need for traditional phone lines, saving you significant money each month, so you must establish a clear budget for your phone system upgrade. Factor in the initial costs and ongoing maintenance, support, and potential scalability expenses, ensuring that your investment aligns with your financial objectives.

2. System Features

When choosing a new phone system, it’s essential to consider the features that are important to your business. Some standard features include voicemail, call forwarding, and conferencing. You may also consider more advanced features such as auto attendant, CRM integration, and mobile access.

3. Scalability and Compliance

Before making any decisions:

• Evaluate your current communication needs and anticipate future growth.
• Consider the number of users, scalability, and additional features your business may require in the coming years. If your business is constantly growing, you’ll need a phone system that can scale with you.
• Make sure your chosen system can easily be expanded to accommodate new employees and customers. 

4. Reliability and Redundancy

Your phone system needs to be reliable. You can’t afford to have your phone system down during a busy day. Ensure the system you choose has a good reputation for reliability and uptime, guaranteeing that your communication channels remain operational despite unexpected challenges.

5. Support and Maintenance

A reliable support system is crucial for addressing issues promptly and ensuring that your communication infrastructure is always running at its best. When choosing a new phone system, it’s important to consider the level of support offered. You’ll want to ensure you can get help if needed, especially in the early days of using the new system.

6. Compatibility

If you have other business systems, such as a CRM or ERP system, make sure the phone system you choose is compatible, and ensure that all your systems work together seamlessly.

7. Security and Compliance

Phone systems can be a target for hackers, so choosing a system with solid security features is important. Make sure the system you select encrypts your calls and data and has features such as two-factor authentication. This is especially crucial in industries such as finance, healthcare, and legal services.

8. User-Friendly Interface

Your phone system should be easy to use for both your employees and your customers. You must choose a phone system that is easy to navigate and requires minimal training for your team members.

If you’re considering upgrading your phone system, Dymin can help. We’re a managed IT services company that offers VoIP services to businesses of all sizes. We can help you choose the right phone system for your needs and budget and help you with the installation and setup process.
Contact us today to learn more about our VoIP services and how we can help you upgrade your phone system.